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ASSIGNMENT INSTRUCTIONS

1) Write a professional message to your client which explains that a trailer of product (trays on pallets) was received at your facility but the majority is damaged. The trays on pallets are unstable because even though corner posts were used, there’s nothing at the bottom to hold them in place and the top cap is too big (pictures provided). Also, the trays face different directions, probably the manufacturer did not follow the instructions properly on how to build them. Suggest reworking the pallets but packaging parts will have to be ordered. Also, propose building a new pallet, with a bottom and top cap, which will secure everything much better, and ask for their opinion.
2)Based on the below info, write a short bio about John Smith:
o Quality Assurance Supervisor – X Logistics • Fulltime – Feb 2018 – Present • 5 yrs 3
 • Acts as liaison between departments; proactively establishes relationships between departments to support quality and safety
• Assures facility compliance to affiliate, regulatory, and best-in-class industry quality, Good Manufacturing Practices (GMP), Safe Quality Foods (SQF), and sanitation standards through monitoring and reporting procedures
•Primary resource and the main point of contact for quality-related activities such as the management of inspection hold products, product recalls, product inspections, trailer inspections, and similar activities
• Maintains accurate, up-to-date, and complete QA records, databases, and documentation such as manuals, SOPs, and training paperwork
• Monitors the daily activities of the QA Department and provides input and feedback to enhance their abilities. Schedules QA Associates. Prioritizes work in QC department
• Administers all quality-related training to ensure that all employees are capable of performing quality-related tasks and are up to date with customer requirements
• Safety Committee Member: enforces safety rules, conducts safety inspections and investigates accidents that could result in occupational injuries and illnesses
Food Safety, Quality and Regulatory TechnologistFood Safety, Quality, and Regulatory Technologist – c factory Aug 2017 – Jan 2018 • 6 months
• Performs necessary functions in order to execute laboratory testing on incoming ingredients, in-process materials, and finished products and use the results to determine material dispositions and calculate changes needed for the product and manufacturing processes to ensure finished materials meet specifications
• Manages and executes the finished product positive release process which includes the review of food safety, quality, and production records and the final approval for finished goods
• Assists the FSQR team in the execution of the sites HACCP programs, corporate food safety policies, and quality and regulatory compliance standards with all federal, state and local regulatory requirements for the chocolate and compound product lines
• Performs necessary functions in order to execute laboratory testing on incoming ingredients, in-process materials, and finished products and use the results to determine material dispositions and calculate changes needed for the product and manufacturing processes to ensure finished materials meet specifications • Manages and executes finished product positive release process which includes the review of food safety, quality, and production records and the final approval for finished goods • Assists the FSQR team in the execution of the sites HACCP programs, corporate food safety policies, and quality and regulatory compliance standards with all federal, state and local regulatory requirements for the chocolate and compound product lines …see more
•
Quality Control TechnicianQuality Control Technician – USACitterio USAAug 2016 – Aug 2017 • 1 yr 1 moAug 2016 – Aug 2017
 • Performs necessary functions in order to ensure product specifications are met; customer/consumer quality expectations are achieved; the organization complies with all USDA and FDA regulations; all quality issues are identified, investigated and addressed
• Helps Quality Control Supervisor with serious or repeated quality problems to help determine the root cause and prevent further occurrences
• Actively promotes plant safety and environmental programs and procedures that are in compliance with corporate and regulatory requirements
• Provides technical production assistance during trials and with GMP’s, sanitation, and ingredient and product wholesomeness
• Maintains quality and food safety manuals to assure that all policies and procedures are current and effective, and compliant with corporate and SQF requirements
• Performs necessary functions in order to ensure product specifications are met; customer/consumer quality expectations are achieved; the organization complies with all USDA and FDA regulations; all quality issues are identified, investigated, and addressed • Helps Quality Control Supervisor with serious or repeated quality problems to help determine the root cause and prevent further occurrences • Actively promotes plant safety and environmental programs and procedures that are in compliance with corporate and regulatory requirements • Provides technical production assistance during trials and with GMP’s, sanitation, and ingredient and product wholesomeness • Maintains quality and food safety manuals to assure that all policies and procedures are current and effective, and compliant with corporate and SQF requirements
 Education: BS Biology

HOW TO WORK ON THIS ASSIGNMENT (EXAMPLE DRAFT/ESSAY)

Dear [Name of Customer],
I hope you are doing well and reading this. Trays on pallets, your product, were just delivered to our facility on a trailer. I regret to notify you that most of the trays were harmed. Despite installing corner posts, we found that the trays on the pallets were unstable because there was nothing at the bottom to keep them from moving. The top cap was also too large, which contributed to the trays’ instability. We also noticed that the trays were pointing in different directions, which suggests that the maker did not correctly follow the building instructions.

Although we recommend redesigning the pallets, doing so will require ordering packing components. As an alternative, we suggest creating a new pallet with a bottom and top cap, which will significantly improve security. Please let us know your thoughts on the best solution.

Please share your opinions with us and let us know how you want us to continue.

best wishes

(Your Name)

John Smith has been employed full-time as a Quality Assurance Supervisor at X Logistics since February 2018. With more than 5 years of experience, he has made a name for himself as a specialist in ensuring that facilities adhere to industry, regulatory, and affiliate quality standards, as well as Good Manufacturing Practices (GMP), Safe Quality Foods (SQF), and sanitation standards, through monitoring and reporting procedures. For quality-related tasks including managing inspection hold products, product recalls, product inspections, trailer inspections, and comparable tasks, he serves as the key resource and main point of contact.
John also keeps QA records, databases, and documentation including manuals, SOPs, and training records accurate, current, and complete. He is in charge of keeping an eye on the QA Department’s everyday operations and offering suggestions and criticism to help them improve. Additionally, he oversees all quality-related training to make sure that all staff members are qualified to carry out quality-related duties and are knowledgeable about client expectations. He performs safety inspections, enforces safety regulations, and looks into accidents that can cause occupational injuries and diseases as a member of the Safety Committee.

John spent six months as a Food Safety, Quality, and Regulatory Technician at c plant before to joining X Logistics. To make sure that completed materials met standards, he conducted laboratory tests on arriving ingredients, in-process materials, and finished goods during this time. Additionally, he oversaw the finished product positive release procedure, examined the production logs, quality records, and food safety logs, and gave the items his final approval. He worked with the FSQR team to implement the site’s HACCP systems, corporate food safety policies, and quality and regulatory compliance standards with all applicable local, state, and federal regulations for the compound and chocolate product lines.

Previous to that, John spent a year as a Quality Control Technician at USACitterio USA, where he made sure that the company conformed with all USDA and FDA laws and that product specifications were reached as well as customer and consumer quality requirements. He actively pushed environmental and safety policies and initiatives at the factory that complied with business and legal standards. John has a biology bachelor’s degree.

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