Root Cause Analysis: A Problem Solving Tool for Leaders

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Root Cause Analysis – Leadership Problem Solving Tool
• Define what is RCA
• How do you apply RCA methodology?
• What are the advantages of leaders using RCA
• Identify a real world business challenge /problem then: • Define the problem (in detail, include implications, negative impact)
o Askthe 5 Y’s
• Develop fishbone chart
• Identify major influences driving the problem
o Develop corrective action plan to solve the problem identify several action items and
implementation plan)
• Identity methodology to monitor and assess the progress
Format Requirements:
• Create cover page
• Single space, Arial 12 pt font, justify paragraphs
• Provide references (don’t copy and paste answers from internet – BB will identify)
• Include Graphics / Images of fishbone (create visual appealing work)
• Thoroughly answer all questions and apply critical thinking
• Minimum of 4 pages (not including the cover page)
• Submit work on BB on or before 4/4 no later than 7:00 PM)
• Be prepared (bring laptop) to present this assignment in class on 4/4


Root Cause Analysis: A Problem Solving Tool for Leaders


Root Cause Analysis (RCA) is a problem-solving technique that identifies the root causes of a problem or event. It is a methodical approach to identifying and addressing the root cause of a problem. This paper defines RCA, explains how to apply the RCA methodology, discusses the benefits of leaders who use RCA, and provides a real-world business challenge in which the RCA methodology is used.

What exactly is RCA?

Root Cause Analysis (RCA) is a technique for determining the root causes of a problem or event. It is the process of identifying the problem, investigating it, determining the root cause(s), and putting corrective measures in place to keep the problem from recurring. RCA is used to address problems that have a significant impact on the business, and it aids in identifying the systemic issues that are causing the problem.

Using the RCA Methodology: Identifying the problem, gathering data, determining the root cause(s), and implementing corrective actions are all steps in the RCA methodology. The following are the steps involved in the RCA methodology:

Define the problem: The RCA methodology begins with defining the problem. To ensure that everyone is on the same page, the problem must be stated clearly.

Collect data:

The second step is to collect data. This entails gathering problem-related information from various sources, such as process maps, customer complaints, and data analysis.

Inquire about the 5 Y’s: The third step is to elicit the five Y’s. This entails asking “why” five times in order to determine the root cause(s) of the problem.

Create a fishbone diagram: The fourth step is to create a fishbone diagram. This is also known as an Ishikawa diagram, and it aids in the identification of potential causes of the problem.

Identify the major influences that are driving the problem: The fifth step is to identify the major influences that are driving the problem. This entails ranking the potential causes and determining the root cause(s) of the problem.

Create a corrective action plan to solve the problem: The sixth step is to create a corrective action plan to solve the problem. This entails identifying several action items as well as a plan for implementation.

Identify the methodology for monitoring and evaluating progress: The final step is to identify the methodology for monitoring and evaluating progress. This entails monitoring the progress of corrective actions and assessing their effectiveness.

Advantages of RCA for Leaders:

Leaders who use RCA can benefit in a variety of ways. RCA aids in identifying the root causes of a problem, which aids in preventing it from recurring. It also aids in identifying systemic issues that contribute to the problem’s occurrence. RCA can also help organizations improve their communication, collaboration, and problem-solving skills.

Real-World Business Challenge: The business challenge examined in this paper is a manufacturing company with a high defect rate in its production line. Defect rates have decreased customer satisfaction while increasing costs due to rework and scrap. The issue has been identified, and the RCA methodology will be used to address the root cause(s).

Defining the Issue: The issue is that the manufacturing company’s production line has a high defect rate. As a result, customer satisfaction has decreased and costs have risen due to rework and scrap.

Querying the 5 Y’s:

Why are there so many defects on the assembly line?
Because the operators have not been properly trained.
Why are the operators not properly trained?
Because no formal training program is in place.
What is the reason for the lack of a formal training program?
Because no budget has been set aside for training.
Fishbone Diagram:
The fishbone diagram below depicts the possible causes of the problem.

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